1. Overview
PT DATLYNE ONE GLOBAL (Datlyne) sells downloadable synthetic datasets as one-time purchases and API access as recurring subscriptions. Our order process is conducted by our authorised online reseller, which acts as the merchant of record for all purchases. Our merchant of record is Dodo Payments.
Because that reseller is the merchant of record, all refunds are processed through it and returned to the original payment method used at checkout. We decide whether a refund is due under this policy; the reseller pays it. This policy explains when a refund is available and how to request one.
2. Datasets (One-Time Purchases)
Dataset purchases are eligible for a refund within 14 days of purchase, provided the dataset files have not been substantially downloaded or used.
Datasets are digital goods delivered immediately: at checkout you acknowledge that delivery begins as soon as the purchase completes. If a refund is granted, your download access to the dataset is revoked.
3. API Subscriptions
- You can cancel an API subscription at any time. Cancellation stops future charges, and your access continues to the end of the paid period.
- A first subscription is refundable within 14 days of the initial charge, provided the API has not been meaningfully used. That is, beyond evaluation-level request volumes.
- Renewal charges are refundable within 7 days of the renewal date if the API has not been used at all during the new billing period.
4. How to Request a Refund
Submit a request through our contact form at datlyne.com/contact/support, selecting the subject “Support” and including the invoice number shown on your purchase receipt.
We respond to refund requests within 2 business days. If we need more detail, for example about download or API activity on the order, we will ask before deciding.
5. Refund Processing
Approved refunds are issued by our merchant of record to the original payment method. Depending on your payment method and bank, the amount typically appears within 5 to 10 business days.
Any sales tax or VAT charged on the purchase is refunded proportionally with the refund amount.
6. Exceptions
We may refuse refunds in cases of abuse, such as repeat patterns of purchasing, downloading, and requesting refunds on datasets.
Purchases made with a coupon or discount are refunded at the amount actually paid, not the list price.
Chargebacks and payment disputes are handled by our merchant of record. If you believe a charge is wrong, contact us first. A refund is usually faster than a dispute.
7. EU and UK Consumers
If you are a consumer in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal for online purchases. For digital content, this right lapses once delivery has begun with your express consent, which you give at checkout when you acknowledge immediate delivery.
Nothing in this policy limits any statutory rights that cannot be waived under the law of your country of residence.
8. Changes and Contact
We may update this policy from time to time. Each version carries its own effective date, and the version in force at the time of your purchase applies to that purchase.
Questions about this policy or a specific charge? Reach us through the contact form at datlyne.com/contact. We are happy to help before, during, or after a purchase.